Privacy Policy - Vivians.io

Privacy Policy for Vivians.io

Effective Date: 11/14/2024

Welcome to Vivians.io

At Vivians.io, innovation drives business growth. Our commitment to your privacy is integral to our mission of harnessing AI, CRM, Data, and Automation to empower businesses and organizations. This Privacy Policy details our practices regarding the collection, use, and disclosure of your information through our website and services, including SMS messaging.

Information We Collect

Personal Information

We collect personal information you provide directly to us, such as when you engage with our services, participate in our workshops, or interact with our AI Email Writer. This may include your name, email address, company details, phone number, and any other information you choose to share.

Technical Information

When you visit Vivians.io, we automatically collect certain information about your device and your use of our site, including IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor interactions with our website and tailor your experience according to your preferences.

How We Use Your Information

• To Provide and Enhance Our Services: Your information helps us tailor our AI, CRM, and automation solutions to better meet your needs.
• Communication: We use your information to communicate with you about our services, updates, workshops, and SMS messaging services, and to respond to your inquiries.
• Improvement and Analytics: To understand how our services are used and to make improvements, we analyze collected data.
• Compliance and Protection: We may use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based site can be 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you.

Mobile Information and SMS Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this Privacy Policy will indicate when the latest changes were made. We encourage you to review this Privacy Policy frequently to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: info@vivians.io
• Address: 31805 Temecula Parkway #378, Temecula, CA 92592

By accessing or using our services, you acknowledge that you have read this Privacy Policy and understand its contents. Your use of our services and any dispute over privacy is subject to this Policy and our Terms of Service, including its limitations on damages and resolution of disputes.

Terms and Conditions for SMS Messaging Services

Effective Date: 11/14/2024

1. Introduction

Welcome to Vivians.io's SMS Messaging Services. By opting in to receive messages from us, you agree to these Terms and Conditions. These terms are designed to ensure compliance with the 10DLC regulations for SMS messaging.

2. Consent to Receive SMS Messages

By providing your phone number, you expressly consent to receive transactional and promotional messages from Vivians.io. Message frequency varies based on your interaction with our services. You affirm that you are the authorized user of the mobile device or have permission from the device owner to enroll in our SMS messaging services. You agree to provide accurate and complete contact information and notify us of any changes to your mobile number.

3. Opt-In Requirements

All SMS messages sent by Vivians.io comply with opt-in requirements outlined by 10DLC regulations:

• You will receive a confirmation message upon opting into our messaging services.
• Standard messaging rates may apply as per your carrier’s policy.
• HELP and STOP Disclosures: Text HELP for help and reply STOP to cancel.
• By replying "YES" or a similar opt-in keyword, you confirm your subscription to our messaging service.

4. Opt-Out Process

You may opt out of receiving messages at any time by replying "STOP" to any SMS message from us. Upon opting out:

• You will receive a final confirmation message from Vivians.io confirming your decision.
• You will no longer receive SMS messages unless you opt back in.

5. Data Collection and Usage

Vivians.io may collect and process personal data as part of our messaging services. This includes:

• Mobile numbers
• Message preferences
• Engagement data (e.g., responses and timestamps)

Your information will only be used for purposes related to our SMS messaging services and will not be shared with unauthorized third parties. For more information, please refer to our Privacy Policy.

6. Compliance with Regulations

Vivians.io strictly adheres to the 10DLC requirements and applicable laws, including:

• The Telephone Consumer Protection Act (TCPA)
• CTIA guidelines
• CAN-SPAM Act (for MMS messaging)

We will not send unsolicited messages, and all promotional campaigns will be conducted with prior consent.

7. Messaging Restrictions

Vivians.io’s SMS campaigns must not:

• Include prohibited content (e.g., illegal substances, hate speech, or fraudulent activities).
• Violate carrier or 10DLC guidelines.

Failure to comply with these restrictions may result in immediate suspension of messaging services.

8. Liability

Vivians.io is not responsible for:

• Delays in message delivery caused by network issues or carrier restrictions.
• Any charges incurred from your mobile carrier.

9. Message Frequency and Pricing Disclosure

• Message Frequency: Message frequency varies based on your interaction with our services.
• Pricing Disclosure: Message and data rates may apply as per your carrier’s policy.

10. Sample Messages

All sample messages provided by Vivians.io will indicate our registered brand name. For example:

• Opt-In Confirmation:"Thank you for subscribing to Vivians.io SMS alerts! Reply STOP to unsubscribe."
• Opt-Out Confirmation:"You have been unsubscribed from Vivians.io SMS alerts. Reply START to resubscribe."
• Help Message:"For assistance, reply HELP or visit Vivians.io/help."

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our SMS services constitutes acceptance of the modified terms.

12. Contact Information

If you have questions about these Terms and Conditions or wish to report an issue, please contact us at:

• Email: info@vivians.io
• Phone: 951-326-0573
• Address: 31805 Temecula Parkway #378, Temecula, CA 92592

13. Governing Law

These terms are governed by the laws of California, and any disputes shall be resolved under the same.

14. Website Chatbot Interactions

Communications with Vivians.io’s AI assistant on our website are governed by the same privacy and data protection terms as outlined for SMS communications in this document. By using the chatbot, you agree to these Terms and Conditions, including our data collection practices.